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POPIA Compliance Statement

Last Updated: 10 March 2026

1. Commitment to POPIA

MediaOrb (Pty) Ltd t/a LinkDeck ("we", "us") is committed to complying with the Protection of Personal Information Act, 2013 (Act 4 of 2013) ("POPIA"). We respect the right to privacy of all individuals whose personal information we process.

2. Responsible Party

For the purposes of POPIA, the responsible party is:

MediaOrb (Pty) Ltd
Registration No: 2021/142574/07
Address: 20 Koedoe Street, Tzaneen, Limpopo, 0850
Email: privacy@linkdeck.co.za

3. Information Officer

Our designated Information Officer is responsible for ensuring compliance with POPIA and can be contacted at:

Name: Pierre Hunt
Email: privacy@linkdeck.co.za
Phone: 082 545 8068

4. Purpose of Processing

We process personal information for the following purposes:

  • Providing and operating the LinkDeck platform.
  • Managing user accounts and authentication.
  • Processing payments and managing subscriptions.
  • Communicating with users about their accounts and services.
  • Improving our platform through analytics and usage data.
  • Complying with legal and regulatory obligations.
  • Preventing fraud and ensuring platform security.

5. Conditions for Lawful Processing

We adhere to all eight conditions for lawful processing as set out in POPIA:

  1. Accountability: We take responsibility for complying with POPIA and have appointed an Information Officer.
  2. Processing limitation: We only process personal information that is adequate, relevant, and not excessive for the stated purposes.
  3. Purpose specification: We collect personal information for specific, explicitly defined, and lawful purposes.
  4. Further processing limitation: We do not process personal information for purposes incompatible with the original purpose of collection.
  5. Information quality: We take reasonable steps to ensure personal information is complete, accurate, and up to date.
  6. Openness: We are transparent about what personal information we collect and how we use it.
  7. Security safeguards: We implement appropriate technical and organisational measures to protect personal information.
  8. Data subject participation: We provide individuals with access to their personal information and the ability to correct or delete it.

6. Categories of Data Subjects

We process personal information relating to:

  • Registered users of the Platform.
  • Visitors to tenant pages hosted on the Platform.
  • Subscribers to paid plans.
  • Affiliates and referral partners.
  • Individuals who contact us for support or enquiries.

7. Categories of Personal Information

  • Contact information (name, email, phone number).
  • Account credentials (hashed passwords, session tokens).
  • Business information (business name, industry, website).
  • Payment information (processed via PayFast; we do not store card details).
  • Usage and analytics data.
  • Device and browser information.

8. Rights of Data Subjects

Under POPIA, you have the right to:

  • Be notified that personal information about you is being collected.
  • Request access to your personal information.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Object to receiving direct marketing communications.
  • Lodge a complaint with the Information Regulator.
  • Institute civil proceedings regarding interference with the protection of personal information.

9. Third-Party Operators

We engage third-party service providers ("operators") who process personal information on our behalf. These include:

  • Payment processors (PayFast).
  • Cloud hosting and storage providers.
  • Email delivery services.
  • Analytics platforms.

All operators are contractually bound to process personal information only on our instructions and to implement appropriate security measures.

10. Cross-Border Transfers

Where personal information is transferred outside the Republic of South Africa, we ensure that the recipient is subject to a law, binding corporate rules, or binding agreement that provides an adequate level of protection as required by Section 72 of POPIA.

11. Security Measures

We implement the following security measures:

  • Encryption of data in transit and at rest.
  • Secure authentication and access controls.
  • Regular security assessments and updates.
  • Employee awareness and training on data protection.
  • Incident response procedures for data breaches.

12. Data Breach Notification

In the event of a data breach that poses a risk to data subjects, we will:

  • Notify the Information Regulator as soon as reasonably possible.
  • Notify affected data subjects as required by Section 22 of POPIA.
  • Take immediate steps to contain the breach and mitigate harm.

13. Complaints

If you believe that your personal information has been processed in violation of POPIA, you may:

  • Contact our Information Officer at privacy@linkdeck.co.za.
  • Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.